Frequently Asked Questions & Tips
Q. How long will my carpets take to dry?
A. There are many factors to consider, the amount of soiling in the carpet, the length of pile, the weather, the
temperature in the property. Part of a professional carpet cleaner`s skill is to clean the carpets as thoroughly as possible and leave the carpets as dry as possible.
However our state of the art equipment extracts far more moisture. Your carpets should dry quickly and will be able to be walked upon immediately.
Q. Will my carpet shrink?
A. Some carpets are prone to shrinkage. We have many years
of experience in spotting these fibers, and can take measures for
prevention. If we have any doubts that this will occur we will not carry
out the job and there will be no charge for our assessment.
Q. I have heard that carpets get dirty quicker once they
have been cleaned.
A. Using the correct cleaning system is important. Some
systems and incorrect application methods may leave residues which
accelerates re-soiling and defeats the whole purpose of cleaning. This
is not the case with the systems and products that we of course use.
Q. Will I have to clear all the furniture out of the room?
A. No. Whilst we appreciate the removal of small objects
and breakables, we have a system of working with larger pieces. We will
move as much of the furniture as possible but some items may have to be
cleaned around. Chairs and table legs will be protected by foil where
necessary to prevent them marking the carpet. Theses can easily be
removed the following day when the carpets are dry.
Q. How long will it take you to clean my carpets?
A. We can clean a 3 bedroom house in approximately 1 and a
half hours. A hall, stairs landing and a lounge is normally completed
in 1 hour and a 3 piece suite just over an hour. These times are
estimates depending on degree of soiling and stains. Again with the
latest equipment we use, we will complete the work as fast as possible
in order that your home or premises will return to normal as soon as
Q. Will hot water extraction (steam cleaning) damage my
A. No! Hot water extraction is the method preferred by
Shaw Industries and many other major carpet manufacturers. It is
considered by many to be the best method of removing embedded soil and
Q. Do you charge extra for parking?
A. In some areas where parking can be quite expensive we
may add the charge to the bill. This depends on the size of the job.
Q. Do I have to hoover before you arrive?
A. It is advisable to give the carpets a quick
vacuum the day before especially if there is a lot of fluff or larger
particles on the carpet as this may block our machinery.
Q. When carpets are flooded due to burst pipes,
washing machine or radiator problems, what should I do?
A. Take a deep breath, keep calm and phone us for
advice, WE ARE HERE TO HELP.
Hints and Tips
Accidents will happen. If something gets spilled on your
carpet take prompt action to prevent staining. You will need some clean
white absorbent cloth, or tissue, and the four basic solutions listed
below. (Please check that your carpet is colour fast, and safe to clean,
by testing all solutions in an inconspicuous area before application).
- Dry Cleaning Solution - Surgical Spirit.
- Detergent Solution - One teaspoonful of gentle
detergent for washing woolens to half a pint (0.75) litres) of warm
- Detergent and Vinegar Solution - Add one tablespoon of
white (not malt) vinegar to the detergent solution.
- Ammonia Solution - One teaspoonful of branded
household ammonia (available from hardware stores), to one cup of warm
Tackle the Stains as follows:
- Alcohol, Coffee, Tea, Liquid Foods and Urine - Stain
Blot up surplus spillage. Use detergent vinegar
solution. Work from the outer edge of the stain inwards, using a little
at a time, blotting up with dry cloths frequently. See below for final
- Chocolate, Sweets, Blood, Glue, Ice Cream, Milk, Soft
Drinks and Vomit - Stain Removal action:
Scrape up excess with a blunt knife. Use a detergent
solution starting at the outer edge. Blot dry. Follow up with Ammonia
Solution. Blot dry. See below for final rinse procedure.
- Solids, Fats, Tar, Chewing Gum. Oil, Ointment and Shoe
Polish - Stain Removal action:
Scrape up excess with a blunt knife. Use a dry cleaning
solution followed by Detergent and Vinegar Solution. Blot dry. See below
for final rinse procedure.
- Unknown stains. Scrape up or blot surplus spillage -
Stain Removal action:
Use a dry cleaning solvent followed by clean luke warm
water. Blot dry. If further treatment is needed, use either Detergent or
Detergent and Vinegar Solution. Blot dry. See below for final rinse
Final Rinse Procedure:
This rinse procedure is applicable to all the above
methods of stain removal. Simply mix one part white vinegar and four
parts water. Pour mixture into spray bottle and spay over the stained
area. Blot dampened area (do not rub) to remove excess moisture. Spread
white kitchen towel (stacked 6-8 sheets deep) over the affected area and
a place a weight, such as a book, directly on top. This will help the
moisture residue to soak into the towels. Leave overnight and repeat if
Remember Act Quickly
Scrape up the solids. Blot up the liquids, taking plenty
of time. It is worth the effort. Mix the solution accurately. Test it on
an out of the way piece of carpet. Always work from the outer edge of
the stain to the centre. NEVER OVER WET. Dab rather than scrub or rub
hard. Even though you do not completely remove the stain, the correct
routine will give Wizard Cleaning Services the best chance of success.
NOTE: Some new carpets have been
subjected to anti-static and soil resistant treatments. Even when these
have been applied, it is wise to follow the stain removal procedures